Política de envío
Last updated: September 2026
This Shipping & Delivery Policy explains how orders placed through WOW Market are processed, shipped, delivered, tracked, and paid for.
Order Processing
All orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping Destinations
WOW Market currently ships to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Delivery availability may vary depending on the product and destination.
Delivery Methods
WOW Market provides home/address delivery only to supported destinations.
Orders are delivered directly to the shipping address provided by the customer during checkout.
Delivery to parcel shops, pickup points, or parcel lockers is not currently available.
Customers must provide a complete and accurate delivery address when placing an order.
Product & Delivery Availability
Product and delivery availability may vary depending on the customer's country or region.
Customers can only complete an order for products that are available for delivery to their selected destination.
If a product cannot be delivered to a particular country or region, it will not be available for delivery to that destination.
Customers will be informed about product and delivery availability before completing their order.
Certain remote regions, islands, or other locations may be excluded where delivery is not supported by our shipping or fulfillment partners.
Shipping Origin
WOW Market works with third-party fulfillment partners.
Depending on the product and delivery destination, orders may be dispatched from fulfillment centers located in Europe, China, or other international fulfillment locations.
The shipping origin may therefore differ from the registered business address of WOW Market.
Shipping Cost
Standard home/address delivery is FREE for all supported destinations.
Shipping cost: €0.00
There is no minimum order value required to qualify for free standard shipping.
Customers will not be charged an additional standard shipping fee during checkout.
Estimated Delivery Time
Our standard delivery timeframe is:
Order processing: 1–2 business days
Estimated delivery after dispatch: 6–11 business days
Estimated total delivery time: approximately 7–13 business days
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, adverse weather conditions, unusually high order volumes, or delays at fulfillment facilities.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing a tracking number or tracking link where tracking is available.
Tracking information may take up to 48 hours after dispatch to become active.
Customers may also check the status of their order using the Track Your Order page on our website.
If tracking information does not update immediately after shipment, please allow up to 48 hours before contacting us.
Multiple Packages
Some orders may contain products fulfilled from different warehouses or fulfillment partners.
In these cases:
- the order may be delivered in multiple packages;
- individual packages may have different tracking numbers;
- packages may arrive on different dates.
Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.
Taxes, VAT & Customs
Applicable taxes are displayed or calculated during checkout where required.
Some products may be dispatched internationally from fulfillment locations outside the customer's country.
Where applicable, VAT, customs duties, import taxes, or other government charges will be handled in accordance with applicable laws and regulations.
The total amount payable by the customer will be displayed before the order is confirmed.
WOW Market does not charge undisclosed shipping, payment, or processing fees.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to update the shipping information before the order is processed or dispatched.
However, we cannot guarantee that an address can be changed once fulfillment or shipping has already begun.
WOW Market is not responsible for delivery failures or delays caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within 20 business days after dispatch, please contact:
Please include your order number.
We will review the available tracking information and contact the appropriate shipping or fulfillment partner where necessary.
If the shipment is confirmed as lost, we will provide an appropriate solution, which may include:
- a replacement shipment; or
- a refund to the original payment method.
Damaged, Defective or Incorrect Deliveries
If your order arrives damaged, defective, incorrect, or materially different from its description, please contact:
Please provide your order number, a description of the issue, and photographs or videos where appropriate.
We normally review such requests within 2 business days.
Depending on the circumstances and applicable consumer rights, we may provide a replacement, exchange, refund, repair, price reduction, or another appropriate solution.
Return Shipping
WOW Market provides FREE return shipping for all approved returns and exchanges.
Return shipping cost: €0.00
The same return shipping cost applies regardless of the reason for an approved return or exchange, including eligible returns involving:
- damaged or defective products;
- incorrect products received;
- products materially different from their description;
- change of mind;
- incorrect size, color, or variant selected by the customer;
- other returns approved under our Return & Exchange Policy.
The same €0.00 return shipping cost applies to customers in all countries currently supported by WOW Market.
How Return Shipping Works
Customers must contact WOW Market before sending a product back.
To request a return or exchange, contact:
Once the request has been reviewed and approved, we will provide the appropriate return instructions and return address.
Where applicable, we will provide a prepaid return shipping label or another approved return method at no additional cost to the customer.
Do not return products to our registered business address unless we specifically instruct you to do so.
Because WOW Market works with third-party fulfillment partners, the return address may differ from our registered business address.
Returns & Exchanges
Customers may request an eligible return or exchange within 30 days from the date of delivery.
We normally review return and exchange requests within 2 business days.
Once a returned product has been received and inspected, an approved return or exchange will normally be processed within 3 business days.
Approved exchanges are normally prepared for dispatch within 3 business days after inspection.
After a replacement product has been dispatched, the standard estimated delivery timeframe of 6–11 business days applies.
For complete return and exchange conditions, please see our Return & Exchange Policy.
Refunds
Once an approved returned product has been received and inspected, the refund will normally be processed within 3 business days.
Refunds are issued to the original payment method used for the order.
After the refund has been processed by WOW Market, please allow approximately 5–10 business days for the funds to appear in your account.
The exact timeframe depends on your bank, card issuer, or payment provider.
Payment Methods
WOW Market accepts secure online payments through the payment methods available during checkout.
Depending on the customer's country, device, eligibility, and availability, payment methods may include:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- other supported local payment methods where available.
Payments are securely processed through Shopify Payments and other payment providers enabled by WOW Market.
The exact payment methods available to each customer are displayed during checkout before the order is confirmed.
The total amount payable, including applicable taxes and charges, is displayed before payment.
An order is considered confirmed only after payment has been successfully authorized.
WOW Market does not charge undisclosed payment or processing fees.
Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, limit, or restrict mandatory consumer rights available under applicable EU or national consumer protection laws.
Where applicable law provides consumers with rights that are more favorable than the terms described in this policy, those statutory rights will apply.
Contact Information
WOW Market
Business Operator: Pokhyla Serhii
Address: Markt 194, 5441 Abtenau, Austria
Email: support@wowmarket.org
Phone: +43 677 63045638
GISA-Zahl: 39722782
VAT ID (UID): ATU83405539