Privacy policy

Last updated: August 2026

WOW Market respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase.

1. Data Controller

The data controller responsible for your personal information is:

Pokhyla Serhii
Markt 194
5441 Abtenau
Austria
UID: ATU83405539
Email: support@wowmarket.org
Phone: +43 677 63045638

2. Information We Collect

We may collect the following information:

  • Name and surname
  • Email address
  • Billing and shipping address
  • Phone number
  • Order and transaction information
  • Payment-related information
  • IP address, browser type, device information, and website activity
  • Cookies and similar technologies
  • Information you provide when contacting customer support

Payment information is processed securely by our payment service providers. We do not directly store complete payment card details.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and shipping updates
  • Handle returns, refunds, and customer service requests
  • Prevent fraud and protect our website
  • Improve our products, website, and customer experience
  • Comply with legal, accounting, and tax obligations
  • Send marketing communications where you have provided consent
  • Measure website and advertising performance where permitted

4. Legal Basis for Processing

Where applicable under the GDPR, we process personal data based on:

  • Performance of a contract, such as processing and delivering your order
  • Compliance with legal obligations
  • Our legitimate interests, such as fraud prevention, security, and improving our services
  • Your consent, for example for certain marketing communications or cookies

5. Sharing Your Information

We do not sell your personal information.

We may share necessary information with service providers that help us operate our store, including:

  • Payment processors
  • Shipping and logistics providers
  • E-commerce and website service providers
  • Analytics and advertising providers
  • Customer support providers
  • Authorities where required by law

These providers receive only the information necessary to perform their services.

6. Google and Advertising Services

We may use Google services, including Google Analytics and Google Ads, to understand website usage, measure advertising performance, and improve our marketing.

These services may use cookies or similar technologies and may collect information such as your IP address, device information, browser information, and interactions with our website.

Where required by applicable law, advertising and analytics cookies are used only after you provide consent.

7. Cookies

Our website uses cookies and similar technologies for essential website functions, analytics, personalization, and advertising.

Where required, you can accept, reject, or manage non-essential cookies through our cookie consent settings.

You may also control cookies through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, accounting, and tax requirements.

9. Your Rights

Depending on applicable law, including the GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the competent data protection authority

To exercise your rights, contact us at support@wowmarket.org.

10. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our website uses secure HTTPS encryption for the transmission of information.

11. International Data Transfers

Some service providers we use may process personal information outside the European Economic Area. Where applicable, appropriate safeguards are used in accordance with data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

The latest version will always be available on this page.

13. Contact

If you have questions regarding this Privacy Policy or your personal information, contact:

Pokhyla Serhii
Markt 194
5441 Abtenau
Austria
UID: ATU83405539
Email: support@wowmarket.org
Phone: +43 677 63045638