Complaints & Legal Guarantee
Last updated: September 2026
WOW Market provides consumers with the statutory legal guarantee required under applicable EU consumer protection laws.
2-Year Legal Guarantee
Consumers in the European Union have a minimum 2-year legal guarantee from the date of delivery if a product is defective or does not conform to the sales contract.
This guarantee is separate from our voluntary 30-day Return & Exchange Policy.
When You Can Make a Complaint
You may submit a complaint if:
- the product is defective or damaged;
- the product does not work as described;
- you received an incorrect product;
- the product does not match its description or expected functionality.
How to Make a Complaint
Contact us at support@wowmarket.org and provide:
- your order number;
- a description of the problem;
- photos or videos where applicable.
We normally review requests within 2 business days.
Available Solutions
Depending on the circumstances and applicable law, you may be entitled to:
- free repair;
- free replacement;
- a price reduction; or
- a refund.
Approved legal guarantee claims will be handled without charge to the customer, including reasonable return shipping costs where required by law.
Contact
WOW Market
Pokhyla Serhii
Markt 194, 5441 Abtenau, Austria
Email: support@wowmarket.org
Phone: +43 677 63045638
Your statutory consumer rights remain unaffected by our voluntary return policy.